Branding Formula Returns/Exchange Policy
At Branding Formula, we want to ensure that you are satisfied with the service and with the items that you have purchased. If you have an issue on a purchase, we will gladly exchange your item or refund your payment provided that:
- You produce your original Branding Formula Workwear Tax Invoice/Receipt when you return an item
- The Item is in its original saleable condition with the original tags attached
- In an unworn, unopened, and unused state
- In original packaging
Item Return Policy
The following items may be returned with the period stated below as of date of purchase
- Footwear – 10 days – the footwear must not have been worn outside or treated in any way.
- Workwear – 10 days
- PPE Products – 10 days
Items that may not be returned are as follows:
- Thermal Wear – Any opened, worn or used thermals
- Consumables – Respirators, Hair Nets, Disposable Overalls, Ear Plugs
- Any Customised or embroidered, branded items – items made specifically for customers by the factory or any items that include branding.
- Buyouts – items that are not Branding Formula stock items that have been ordered specifically for a customer.
If returning an unwanted item by post/courier to be refunded, the customer will have to incur the costs to return the items to our depot. Only once the item is in our depot will the refund be processed. A handling fee may be charged.
If your item is faulty, mislabelled, not as described or we have sent you the wrong item you may return the item.
Unfortunately, we cannot accept a return for a refund more than 30 days after you have received the item unless the item is faulty, mislabelled or incorrectly described. A handling fee may be charged.
We cannot refund any costs incurred for using ‘Special’ or ‘Express’ services. We cannot process any refunds or exchanges on sale or clearance items.
Refunds will be done by either cash, card or EFT depending on prior arrangements.
When returning an item, Branding Formula reserves the right to record the contact details of the customer.
A handling fee may be imposed if the stock is not in the original packaging or if the stock is being returned more than 30 days and no later than 3 months from original purchase date. A handling fee may range from 5% to 20% depending on condition and time required to inspect the stock.
Sample Return Policy:
All sample items need to purchase in full of Branding Formula and need to be returned within 7 working days to qualify for a full refund on the condition that they are in original packaging, unworn and in an acceptable condition. If the item is not returned within 7 working days, then a 20% handling fee on the returned items will be charged.
Customers on account will be invoiced for the samples and if they are not returned in the stated condition within 7 working days the invoice will be added to their statement.
A refund will either be done via EFT or Cash and Branding Formula may choose one of the above refund options.
If you are not able to comply with these requirements, then Branding Formula reserves the right to refuse an exchange or refund. Branding Formula will not accept a bank statement as a proof of purchase, but we will accept an invoice number.
Simon Workwear will exchange any defected goods.
Should you have any questions or need further information please Contact Us, one of our friendly Customer Service Team will be happy to help.